Armenia`s premier emphasises effective work with citizens`  applications 

ArmInfo.A new format of information on the number of applications received from citizens and  the results of their consideration has been developed and is provided monthly to public administration bodies. This was reported to the Prime Minister of the Republic of Armenia Nikol Pashinyan, under  whose chairmanship a meeting was held at which the report on the activities of the office of the head of government for 2023 was reviewed.

According to the press service of the Armenian Cabinet of Ministers,  the head of the Prime Minister's Office Arayik Harutyunyan and his  deputies presented a report on the sectoral events carried out by the  departments of the apparatus in the reporting year. In particular,  information was provided on projects received by departments,  conclusions drawn, comments submitted and accepted, applications  received and sent, monitoring of the implementation of these  instructions, issues considered in ministerial committees and  decisions made, and draft government decisions. Details were  presented about the digitalization of the written voting process,  staffing, and document flow.

The Prime Minister was informed about the process of considering  appeals. It was noted that a new format of information on the number  of applications received from citizens and the results of their  consideration has been developed and is provided monthly to public  administration bodies. It was emphasized that statistical data is  collected in a new format and summarized monthly.

Nikol Pashinyan was also presented with the programs to be  implemented: the creation and implementation of reports and  statistics containing information on the results of requests received  from citizens, ensuring the mandatory availability of the "Hotline"  function in a higher government body, the introduction of the  "citizen-feedback" system, consideration and satisfaction of requests  received from citizens. Nikol Pashinyan asked the responsible persons  whether there were statistics on how many issues raised in appeals  had been resolved, and what percentage of applicants were satisfied  with the results of their appeals. "In 2023, 9,615 people applied,  that is, 9,615 questions were received. How many of them were  resolved, and how many remained unresolved?" asked the Prime  Minister.

In response, it was reported that statistics are compiled from  several sources, in this case from other departments. "Problems are  not resolved by the Prime Minister's office as such, the decision is  made in a specific competent government agency. We either redirect or  clarify the complaint received, also trying to understand the point  of view of the other side. Having established control over our  forwarded appeals, we then receive statistics on the percentage of  resolved appeals and their results, and thereby understand how many  of the forwarded applications were resolved or did not receive a  decision," noted Hamlet Nazaryan, head of the Department for  Discussion, Monitoring and Evaluation of Feedback with Citizens of  the Prime Minister's Office, adding that the majority of the received  appeals were satisfied.

The Prime Minister noted that the issue here has two sides. The first  is that the process for handling requests must be effective. "But it  should also be noted that, in the end, citizens' appeals contain a  wealth of information about what is happening in the country. And  this information, in fact, is of great value," Nikol Pashinyan noted.

Then it was reported on the processes aimed at organizing foreign  policy events with the participation of the Prime Minister, drawing  up international agreements and documents of an international nature  that do not have binding legal force, and work to implement a unified  policy in the field of foreign affairs.  In the context of preparing  and monitoring the government's program of activities, examining  strategic projects, as well as monitoring the implementation of  programs, it was reported that in 2023, the Prime Minister's Office  implemented 541 events, and 451 events within the framework of  strategies.

As part of the 5th national program "Open Governance Partnership" for  2022-2024. It was presented that as part of the reforms of strategic  communications and participatory management, a needs assessment and  large-scale research were carried out, and an institutional model for  strategic communications management and participatory management was  developed.

As part of the implementation of public mechanisms, the irazekum.am  platform was created, and within the framework of information  projects, the "Crossroads of the World" and "Motherland is a State"  projects were initiated.

In the reporting year, events were also organized dedicated to the  120th anniversary of Aram Khachatryan, the 100th anniversary of  Sergei Parajanov, the Eighth Pan-Armenian Games and the European  Weightlifting Championships. The process of organizing events  dedicated to the 100th anniversary of Charles Aznavour continues.